Last updated: January 2026
FortunePlay (fortune-play-bet.com) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we handle it. We operate in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
FortunePlay is operated by an offshore entity providing online gaming services accessible to Australian residents. References to 'we', 'us', or 'our' throughout this policy refer to FortunePlay and its operating company. If you have questions about who controls your data, contact us at [email protected].
We collect personal information when you register an account, make a deposit or withdrawal, contact our support team, or use our website. This includes:
We don't collect more than we need. Identity verification is a legal requirement under anti-money laundering obligations, not something we do by choice.
Your information is used to run your account, process transactions, verify your identity, and comply with our legal obligations. We also use it to detect fraud, prevent problem gambling, and improve our services. We may send you promotional communications, but you can opt out at any time through your account settings or by contacting support.
We use your account activity data to monitor for signs of problem gambling. This is part of our commitment to player welfare. If we identify concerning patterns, we may contact you or apply account restrictions. You can also self-exclude at any time. For free, confidential support, contact Gambling Help Online at gamblinghelponline.org.au or call 1800 858 858.
We don't sell your personal information to third parties. We may share it with:
Any third party we share data with is required to handle it securely and only for the specific purpose we've authorised.
As an offshore operator, some of your personal data may be stored or processed outside Australia. We take reasonable steps to ensure overseas recipients handle your information in a way that's consistent with the Australian Privacy Principles, though we acknowledge that overseas privacy laws may differ from those in Australia.
We use SSL encryption, secure servers, and access controls to protect your personal information. No system is completely foolproof, but we take reasonable and practical steps to keep your data safe. If a data breach occurs that's likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
You have the right to access the personal information we hold about you and to ask us to correct anything that's inaccurate. Submit a request to [email protected]. We'll respond within 30 days. In some cases we may need to verify your identity before releasing information.
We keep your personal information for as long as your account is active and for a reasonable period afterwards to meet our legal and compliance obligations. When data is no longer needed, we delete or de-identify it.
If you think we've mishandled your personal information, contact us first at [email protected]. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time. The 'last updated' date at the top of this page will always reflect the most recent version. Continued use of the site after changes are posted means you accept the updated policy.
18+ only. Gambling can be addictive. Please play responsibly. For support, visit gamblinghelponline.org.au.